Was ist ein Hexlox?
Wir sind Hexlox. Unser Hauptprodukt ist ein Einsatz zur Sicherung vorhandener Schrauben (Innensechskant/ Inbus) an Fahrrädern. Diese Einsätze sind sehr klein, um in die Schraubenköpfe eingesetzt werden zu können.
Die Einsätze heissen ebenfalls 'Hexlox'.
'Hexlox' gibt es in den Grössen 4mm, 5mm, 6mm, 8mm und 10mm.

Meine Schraube ist nicht magnetisch. Kann Ich Hexlox verwenden?
Hexlox benötigen eine Stahlschraube. Für nicht magnetische Schrauben gibt es Hexlox nur in den zwei Größen 5mm und 6mm Hexlox für nicht magnetische Schrauben

Wie lässt sich feststellen ob eine Schraube aus Stahl ist?


Can't I get the Hexlox out with a BIG Magnet?
NO. No Chance. We have played with the polarity and shielded the magnet.
The Hexlox is held into your Bolt via a magnet.... But the key does NOT use magnetic force to remove the Hexlox, there is a mechanical bond

Sizes - Will it fit my bike?
YES! It does not matter what bike you have, Hexlox can secure ANY Saddle, almost any Wheel, and almost any other part of your bike. If you do not have a Hex Bolt, we have replacement Hardware here.

What is a HEX BOLT
A bolt that is tightened by a Allen Key or Hex Wrench - see here

What about the KEYS? 
How does it work - The Key has a 3 digit code, another Hexlox owner with a different key code can NOT open your Hexlox.

Your Order - Your Key - When you place an order, all of the Keys and Hexlox (#4mm, #5mm or #6mm) in your order come with the same 3 digit key code and will all work with each other, so you need just 1 key for all of your Hexlox. But you can order a spare or replacement key at any time. Just quote your code, or use your email address.

Security
HOW SAFE WILL MY COMPONENTS BE UNDER HEXLOX PROTECTION? 
There is no lock in the world which is 100% safe. However, since 2011 our engineers have studied component locks, and the tools and techniques used by thieves to penetrate them. HEXLOX underwent rigorous tests against the following - Powerful magnets, tweezers, needle nose pliers, gator/vise grip, hammer, liquid ice, hacksaw, screw driver etc. For us it was important that the HEXLOX would match the security level we would like to have on our own bikes. 

Additional testing have also been done against high powered magnets, medical tweezers, tooth picks. We are extremely confident that a thief, on seeing HEXLOX, will keep walking, so you can keep riding.

Installation
We have easy to follow step by step installation instructions and video links included in your order, preview them here.
 
WILL THE HEXLOX FIT MY BOLTS? 
Yes, all the bolts on your bike are fastened by 1 of 3 Hex key sizes. 
The HEXLOX come in these 3 standard sizes - Hex key size: 
4mm, 5mm and 6mm.
To determine the size you need, stick an allen key in the bolt, and the size is engraved on the side on the allen key. The key can be used to open all your 3 sizes.

WHAT DOES A HEXLOX WEIGH?
Less than 0.5 of a gram

MY BOLTS ARE NON-MAGNETIC - WILL THE HEXLOX WORK? 
Currently you need to replace your bolt or purchase our Hexlox for None Magnetic Bolts If a magnet is not attracted to your bolt you will need to replace the bolt or purchase the Magnetic Insert. 

MY BOLTS ARE RUSTY - WILL HEXLOX WORK?
Yes, our installation instructions cover this. Excess rust and debris must be cleaned out and an allen key must fit freely and easy into the bolt.

WILL HEXLOX RUST AND GET STUCK IN?
No, we use the highest grade rust-proof 316 stainless steel.

Where are Hexlox Made
Berlin, Germany

CAN PLIERS BE USED TO LOOSEN THE OUTSIDE OF MY BOLT?
Most bolts sit inside a recess and are therefore safe. However, if your bolt head is sitting proud, where pliers can clamp the outside of the head, let us know and we will send you our special cone headed bolts. For this, please provide us with the diameter of the thread and length of the bolt.

WHAT IF I HAVE NUTS INSTEAD OF BOLTS ON THE PART I WANT TO SECURE?
No Problem! Just order our newly released HexNut
 
I HAVE A QUICK RELEASE ON THE PART I WANT TO SECURE, CAN I USE HEXLOX?
Yes. But you must replace the Quick Release for a normal skewer bolt. 
For this we recommend our extra secure HexSkewers which comes with security features and beautiful minimalistic design. Just let us know and we can supply the correct bolt with your order. 
For Seat Posts Quick Release, please order our Seat Post Bolt which will replace your Quick Release.

I'VE GOT MORE QUESTIONS, WHO SHOULD I TALK TO?
Use our form on the contact page and send us a message, we would love to hear from you!

HEXLOX BASICS & SECURITY

The Hexlox is a small stainless steel insert that fits into the already existing hex steel bolts on your bike - so there is no need to replace any of your bolts. By inserting the Hexlox you block access to the hex bolt so any potential thief, equipped with a hex wrench or Allen key, simply cannot unfasten the bolt and steal your part.

Your Hexlox is paired to a randomly coded Hexlox Key, so only you can lock and unlock your bike part.

Hexlox can protect virtually any part of your bike - wheels, saddle & seat post, handlebar & stem, pedals, lights, and more with an elegant and almost weightless solution.

To quickly and easily select the correct product visit our user friendly Selection Helper

There is no lock in the world that is 100% safe. All lock companies design and manufacture their products to combat opportunity theft, including Hexlox.

However, since 2011 our engineers have studied component locks, and the tools and techniques used by thieves to penetrate them. Hexlox underwent rigorous tests against the following - Powerful magnets, tweezers, needle nose pliers, gator/vise grip, hammer, liquid ice, hacksaw, screwdriver etc. For us it was important that the Hexlox would match the security level we would like to have on our own bikes.

Additional testing have also been done against high powered magnets, medical tweezers, tooth picks. We are extremely confident that a thief, on seeing Hexlox, will keep walking, so you can keep riding.

Most bike-part thefts are opportunity-driven, which means that someone passes a bike, sees that it's poorly secured, and jumps on the opportunity to steal it - or the parts. Hexlox try to frustrate the thief so much that he/she simply gives up and moves on and we believe we do a good job at this.

To quickly and easily select the correct product visit our user friendly Selection Helper

The Hexlox Key has a 3 digit code, another Hexlox owner with a different key code can not open your Hexlox.

Your Order - Your Key. When you place an order, all of the Hexlox Keys and Hexlox's in your order will work together with the same 3 digit key code, so you need just 1 key for all of your Hexlox. You can of course order a spare or replacement key at any time. Just give us your Hexlox Code - or use your email address.

It's also worth mentioning that our backend system doesn't allow us to sell single Hexlox Keys - unless you’re an already existing customer, and then you still have to provide us with your keycode. We take your security very seriously.

To quickly and easily select the correct product visit our user friendly Selection Helper

No. You can't get Hexlox out with neither a magnet, nor pliers

We have played with the polarity and shielded the magnet from the "outside". The Hexlox is held in place in your bolt with a very small magnet but the key does not use magnetic force to remove the Hexlox - there is a mechanical bond. We even made a video about this topic: Can a Magnet Remove Hexlo

Please note! Hexlox works in magnetic steel bolts. If your bolt is non-magnetic (Stainless Steel, Titanium, Aluminum) Hexlow will not work. In that case simply replace your non-magnetic bolt with a normal steel bolt, or use the Hexlox for Non- Magnetic Bolts

To quickly and easily select the correct product visit our user friendly Selection Helper

Most bolts sit inside a recess and are therefore safe from gripping with pliers. However, if your bolt head is exposed and sitting proud, where pliers can clamp the outside of the head, let us know and we will send you our special cone headed bolts. For this, please provide us with the diameter of the thread and length of the bolt.

Please note! Hexlox works in magnetic steel bolts. If your bolt is non-magnetic (Stainless Steel, Titanium, Aluminum) Hexlow will not work. In that case simply replace your non-magnetic bolt with a normal steel bolt, or use the Hexlox for Non- Magnetic Bolts

To quickly and easily select the correct product visit our user friendly Selection Helper

BOLTS, SIZES & FITTING

A bolt that is fastened and un-fastened by a Allen Key or Hex Wrench - (a tool with 6 sides - hexagon)- see more here

The short answer is yes! It does not matter what bike you have, Hexlox can secure any Saddle, almost any wheel (Hexlox currently doesn't work on Fat Bikes - the skewers are too long) and almost any other part of your bike. If you do not have a Hex Bolt, we have replacement hardware here.

To quickly and easily select the correct product visit our user friendly Selection Helper

Regular Hexlox work in magnetic bolts (Steel Bolts). If you want to protect a non-magnetic bolt you will need our Hexlox for Non-Magnetic Bolts

To quickly and easily select the correct product visit our user friendly Selection Helper

We have included easy-to-follow step-by-step installation instructions and video links in your order, you can preview them here.

To quickly and easily select the correct product visit our user friendly Selection Helper

Yes, bolts on bikes come in 3 hex key sizes: 4mm, 5mm and 6mm. Hexlox come in these 3 standard sizes. To determine the size you need, stick an allen key in the bolt, and the size is engraved on the side on the allen key. The Hexlox Key will fit all the Hexlox in your order.

To quickly and easily select the correct product visit our user friendly Selection Helper

Yes, our installation instructions cover this. Excess rust and debris must be cleaned out and an allen key must fit freely and easy into the bolt.

To quickly and easily select the correct product visit our user friendly Selection Helper

No, we use the highest grade rust-proof 316 stainless steel.

However, like all bike parts Hexlox needs some minimal tender loving care. Remove the Hexlox from time to time and clean out the socket from dirt and grime. Add a drop of oil into the socket. Done. We have even made a video about this - have a look here.

To quickly and easily select the correct product visit our user friendly Selection Helper

SECURING BIKE PARTS WITH NUTS AND QUICK RELEASE

No Problem! Just order our newly released HexNut

To quickly and easily select the correct product visit our user friendly Selection Helper

Yes. Simply replace your quick release skewer with our Hexlox Security Skewer which comes with security features and beautiful minimalistic design.

To quickly and easily select the correct product visit our user friendly Selection Helper

Yes, to secure seat posts with quick release, please order our Seat Post Bolt which replaces your Quick Release.

To quickly and easily select the correct product visit our user friendly Selection Helper

GENERAL

Hex bolts are used to fasten bike parts like saddles, satposts, stems, handlebars, pedals and much more.

Unfortunately anyone equipped with an Allen key/hex wrench, can simply unfasten the bolt and steal your part. 

Hexlox has a simple and elegant solution to this. By inserting the Hexlox into the bolt you block access to the bolt and the potential thief cannot loosen the bolt and steal your part.

To quickly and easily select the correct product visit our user friendly Selection Helper

Even if your bike is not that valuable or doesn't have very expensive parts it still sucks having parts stolen - You know what we mean if you ever tried to ride home without a saddle.

Also, we believe that most people prefer to not have their parts stolen to avoid the hassle of making a police report, contacting insurance companies, and buying new parts. In the end, the question to ask yourself is - how much is your own time worth? 😉

To quickly and easily select the correct product visit our user friendly Selection Helper

Before going to market via a Kickstarter campaign in 2016 our founders had spent several years refining the design and concept. Hexlox is a high-quality anti-theft system Made in Germany and we are constantly working on refining and developing the concept. Our aim is to strike a balance of high quality, excellent customer service, and competitive pricing.

All Hexlox are produced in Berlin, Germany.

SHIPPING

Unfortunately, the Brexit agreement means that some of our UK customers might have to pay additional Import Taxes. This is an developing issue and we will update this thread as we receive more info. As always, feel free to contact us at support@hexlox.com if you have any questions.

CONTACT

If you need additional help or have questions, email us at support@hexlox.com We read every email and we do our best to answer with minimal delay.

If you have technical questions it's always useful for us to see photos or videos 😉