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Hexlox FAQ's
Got a question?
Chances are we have gotten the same question before so save some time and start by looking around here. If you still need some help you can always reach our super friendly support team at support@hexlox.com
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The Hexlox is a small, stainless steel insert that fits into the already existing, magnetic (steel), hex bolts on your bike - so there is no need to replace any of your bolts. By inserting the Hexlox you block access to the hex bolt and significantly increase the theft protection.
Your Hexlox is paired to a randomly coded Hexlox Key, so only you can lock and unlock your bike part.
Hexlox works with virtually any part of your bike - wheels, saddle & seat post, handlebar & stem, pedals, lights, and more with an elegant and almost weightless solution.
To quickly and easily select the correct product visit our user friendly Selection Helper
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There is no lock in the world that is 100% safe. All lock companies design and manufacture their products to combat opportunity theft, including Hexlox.
However, since 2011 our engineers have studied component locks, and the tools and techniques used by thieves to penetrate them. Hexlox underwent rigorous tests against the following - Powerful magnets, tweezers, needle nose pliers, gator/vise grip, hammer, liquid ice, hacksaw, screwdriver etc. For us it was important that the Hexlox would match the security level we would like to have on our own bikes.
Additional testing have also been done against high powered magnets, medical tweezers, tooth picks. We are extremely confident that a thief, on seeing Hexlox, will keep walking, so you can keep riding.
Most bike-part thefts are opportunity-driven, which means that someone passes a bike, sees that it's poorly secured, and jumps on the opportunity to steal it - or the parts. Hexlox try to frustrate the thief so much that he/she simply gives up and moves on and we believe we do a good job at this.
To quickly and easily select the correct product visit our user friendly Selection Helper
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The Hexlox Key has a 3 digit code, another Hexlox owner with a different key code can not open your Hexlox.
Your Order - Your Key. When you place an order, all of the Hexlox Keys and Hexlox's in your order will work together with the same 3 digit key code, so you need just 1 key for all of your Hexlox. You can of course order a spare or replacement key at any time. Just give us your Hexlox Code - or use your email address.
It's also worth mentioning that our backend system doesn't allow us to sell single Hexlox Keys - unless you’re an already existing customer, and then you still have to provide us with your keycode. We take your security very seriously.
To quickly and easily select the correct product visit our user friendly Selection Helper
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No. You can't get Hexlox out with neither a magnet, nor pliers
We have played with the polarity and shielded the magnet from the "outside". The Hexlox is held in place in your bolt with a very small magnet but the key does not use magnetic force to remove the Hexlox - there is a mechanical bond. We even made a video about this topic: Can a Magnet Remove Hexlo
Please note! Hexlox works in magnetic (steel) bolts. If your bolt is non-magnetic (Stainless Steel, Titanium, Aluminum) and you insert a Hexlox it will not work (since the Hexlox will eventually fall out.) In that case simply replace your non-magnetic bolt with a normal steel bolt, or use the Hexlox for Non- Magnetic Bolts
To quickly and easily select the correct product visit our user friendly Selection Helper
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Most bolts sit inside a recess and are therefore shielded from gripping with pliers. However, if your bolt head is exposed and sitting proud, where pliers can clamp the outside of the head. In this is the case, let us know and we will send you our special cone headed bolts. For this, please provide us with the diameter of the thread and length of the bolt.
Please note! Hexlox works in magnetic steel bolts. If your bolt is non-magnetic (Stainless Steel, Titanium, Aluminum) Hexlow will not work. In that case simply replace your non-magnetic bolt with a normal steel bolt, or use the Hexlox for Non- Magnetic Bolts
To quickly and easily select the correct product visit our user friendly Selection Helper
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A bolt that is fastened and un-fastened by a Allen Key or Hex Wrench - (a tool with 6 sides - hexagon)- see more here
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The short answer is yes! It does not matter what bike you have, Hexlox can secure any Saddle, almost any wheel (Hexlox currently doesn't work on Fat Bikes - the skewers are too long) and almost any other part of your bike. If you do not have a Hex Bolt, we have replacement hardware here.
To quickly and easily select the correct product visit our user friendly Selection Helper
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Regular Hexlox work in magnetic bolts (Steel Bolts). If you want to protect a non-magnetic bolt you will need our Hexlox for Non-Magnetic Bolts
To quickly and easily select the correct product visit our user friendly Selection Helper
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We have included easy-to-follow, step-by-step installation instructions and video links in your order, you can preview them here.
To quickly and easily select the correct product visit our user friendly Selection Helper
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Yes!
Bolts on bikes come in 3 hex key sizes: 4mm, 5mm and 6mm. Hexlox come in these 3 standard sizes. To determine the size you need, stick an allen key in the bolt, and the size is engraved on the side on the allen key. The Hexlox Key will fit all the Hexlox in your order. Don't forget to check to see if your bolts are magnetic or not.
To quickly and easily select the correct product visit our user friendly Selection Helper
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Yes, our installation instructions cover this. Excess rust and debris must be cleaned out and an allen key must fit freely and easy into the bolt. (We also recommend you not to ride around with rusty parts 😉)
To quickly and easily select the correct product visit our user friendly Selection Helper
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No, we use the highest grade rust-proof 316 stainless steel.
However, like all bike parts Hexlox needs some minimal tender loving care. Remove the Hexlox from time to time and clean out the socket from dirt and grime. Add a drop of oil into the socket. Done.
We have even made a video about this - have a look here.
To quickly and easily select the correct product visit our user friendly Selection Helper
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No Problem! Just order our newly released HexNut
To quickly and easily select the correct product visit our user friendly Selection Helper
HEXLOX BASICS & SECURITY
BOLTS, SIZES & FITTING
SECURING BIKE PARTS WITH NUTS AND QUICK RELEASE
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Yes. Simply replace your quick release skewer with our Hexlox Security Skewer which comes with security features and beautiful minimalistic design.
To quickly and easily select the correct product visit our user friendly Selection Helper
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Yes, to secure seat posts with quick release, please order our Seat Post Bolt which replaces your Quick Release.
To quickly and easily select the correct product visit our user friendly Selection Helper
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The short answer is yes.
Thanks to the internal mechanism (The Expanding Ring) our axle will automatically adjust to your bike's measurements - for a perfect fit.
Just pick what type of bike you have, and what axle/wheel you want to protect.
Front Wheel - 12mm or 15mm
Rear Wheel - always 12mm
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Hex bolts are used to fasten bike parts like saddles, satposts, stems, handlebars, pedals and much more. Unfortunately anyone equipped with an Allen key/hex wrench, can simply unfasten the bolt and steal your part.
Hexlox has a simple and elegant solution to this. By inserting the Hexlox into the bolt you block access to the bolt and significantly increase the theft protection.
To quickly and easily select the correct product visit our user friendly Selection Helper
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Even if your bike is not that valuable or doesn't have very expensive parts it still sucks having parts stolen - You know what we mean if you ever tried to ride home without a saddle.
Also, we believe that most people prefer to not have their parts stolen to avoid the hassle of making a police report, contacting insurance companies, and buying new parts. In the end, the question to ask yourself is - how much is your own time worth? 😉
To quickly and easily select the correct product visit our user friendly Selection Helper
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Before going to market via a Kickstarter campaign in 2016 our founders had spent several years refining the design and concept. Hexlox is a high-quality anti-theft system - Made in Germany - and we are constantly working on refining and developing the concept. Our aim is to strike a balance of high quality, excellent customer service, and competitive pricing.
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All Hexlox are produced in Berlin, Germany.
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The Brexit agreement means that some of our UK customers might have to pay additional Import Taxes.
1. Shipments to and from the EU are duty-free. Only VAT of the country the package is sent to gets applied.
2. For orders over £135 to the UK from the Eurozone, we collect the duties, so there are no charges back to you. For orders below £135, our many UK customers have had no issues so far, and no payments had to be made.
This is a developing situation and we will update this thread with all information we have at hand. As always, feel free to contact us at support@hexlox.com if you have any questions.
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Please contact us at support@hexlox.com so we can send you the relevant documentation since return processes are very different for different countries.
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If you need additional help or have questions, email us at support@hexlox.com We read every email and we do our best to answer with minimal delay.
If you have technical questions it's always useful for us to see photos or videos 😉
