*** GENERAL QUESTIONS ***
My bolt is NOT MAGNETIC. Will Hexlox work?
Regular Hexlox ONLY work in Magnetic bolts (Steel Bolts). For NON MAGNETIC Bolts you will need our Hexlox for None Magnetic Bolts.
What about the KEYS?
How does it work - The Key has a 3 digit code, another Hexlox owner with a different key code can NOT open your Hexlox.
If you are reordering Hexlox to fit your existing Key or adding extra Keys, please make sure to add your Key Code in the order notes or if purchased in a bike shop, name the shop + the letter on the card you've got.
Your Order - Your Key - When you place an order, all of the Keys and Hexlox (#4mm, #5mm or #6mm) in your order come with the same 3 digit key code and will all work with each other, so you need just 1 key for all of your Hexlox. But you can order a spare or replacement key at any time. Just quote your code, or use your email address.
Can't I get the Hexlox out with a BIG Magnet?
NO. No Chance. We have played with the polarity and shielded the magnet. The Hexlox is held into your Bolt via a magnet. But the key does NOT use magnetic force to remove the Hexlox, there is a mechanical bond.
Sizes - Will it fit my bike?
YES! It does not matter what bike you have, Hexlox can secure ANY Saddle, almost any Wheel, and almost any other part of your bike. If you do not have a Hex Bolt, we have replacement Hardware here.
What is a HEX BOLT
A bolt that is tightened by a Allen Key or Hex Wrench - see here
*** SECURITY ***
HOW SAFE WILL MY COMPONENTS BE UNDER HEXLOX PROTECTION?
There is no lock in the world which is 100% safe. However, since 2011 our engineers have studied component locks, and the tools and techniques used by thieves to penetrate them. HEXLOX underwent rigorous tests against the following - needle nose pliers, gator/vise grip, hammer, liquid ice, hacksaw, screw driver etc. For us it was important that the HEXLOX would match the security level we would like to have on our own bikes. To confirm this and to test it against lock picking tools we went to the Berlin Lock Picking Society where one of the members tried to open it without success.
Additional testing have also been done against high powered magnets, medical tweezers, tooth picks. We are extremely confident that a thief, on seeing HEXLOX, will keep walking, so you can keep riding.
We have easy to follow step by step installation instructions and video links included in your order, preview them here.
WILL THE HEXLOX FIT MY BOLTS?
Yes, all the bolts on your bike are fastened by 1 of 3 Hex key sizes. The HEXLOX come in these 3 standard sizes - Hex key size: 4mm, 5mm and 6mm. To determine the size you need, stick an allen key in the bolt, and the size is engraved on the side on the allen key. The key can be used to open all your 3 sizes.
WHAT DOES A HEXLOX WEIGH?
Less than 0.5 of a gram
MY BOLTS ARE RUSTY - WILL HEXLOX WORK?
Yes, our installation instructions cover this. Excess rust and debris must be cleaned out and an allen key must fit freely and easy into the bolt.
WILL HEXLOX RUST AND GET STUCK IN?
No, we use the highest grade rust-proof 316 stainless steel.
Where are the Hexlox produced?
CAN PLIERS BE USED TO LOOSEN THE OUTSIDE OF MY BOLT?
Most bolts sit inside a recess and are therefore safe. However, if your bolt head is sitting proud, where pliers can clamp the outside of the head, let us know and we will send you our special cone headed bolts. For this, please provide us with the diameter of the thread and length of the bolt.
WHAT IF I HAVE NUTS INSTEAD OF BOLTS ON THE PART I WANT TO SECURE?
No Problem! Just order our newly released HexNut.
I HAVE A QUICK RELEASE ON THE PART I WANT TO SECURE, CAN I USE HEXLOX?
Yes. But you must replace the Quick Release for a normal skewer bolt. For this we recommend our extra secure HexSkewers which comes with security features and beautiful minimalistic design. Just let us know and we can supply the correct bolt with your order. For Seat Posts Quick Release, please order our Seat Post Bolt which will replace your Quick Release.
I'VE GOT MORE QUESTIONS, WHO SHOULD I TALK TO?
Use our form on the contact page and send us a message, we would love to hear from you!